Melty Cone Video Privacy Policy

Last Updated [February 14, 2025]

This Privacy Policy explains how Melty Cone Video (“Melty Cone Video,” “we,” “our,” or “us”) collects and uses information about you through your access to and use of the Melty Cone Video website, located at https://www.meltycone.com/ (the “Site”), and any related websites, applications, or tools. For purposes of this Privacy Policy, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. To the extent permitted by applicable law, your use of Melty Cone Video’s products and services constitutes your acknowledgment and/or consent to the practices described in this Policy.

This Privacy Policy incorporates Melty Cone Video’s Terms of Use (the “Terms”). Capitalized terms that are not defined in the Privacy Policy have the meaning given to them in the Terms.

I.              The information that we collect:

Melty Cone Video collects personal information when you provide it directly to us, as well as automatically through your access to and use of the Site. This personal information may include:

·      name

·      contact information, such as your email address and phone number

·      home/office address

·      credit card and other payment information

·      marketing preferences

·      education or experience history

·      any other information that you provide to us when you complete forms, or otherwise provide us with information

·      information automatically collected when you visit the Site using your computer or mobile device, including:

o   your IP address or other device address or ID,

o   web browser and/or device type,

o   hardware and software settings and configurations,

o   the web pages or sites that you visit just before or just after visiting the Site,

o   the pages you view on the Site,

o   your actions on the Site, and

o   the dates and times that you visit, access, or use the Site. 

This may also include information collected via one or more “cookies” when you visit the Site. Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We use cookies and similar technologies for purposes such as remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, and analyzing traffic to the Site. You may be able to decline our cookies through your browser settings; however, this may interfere with your ability to use the Site or certain features in the Site. We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use the Site.

II.            How we use the information we collect:

Melty Cone Video uses the personal information that we collect:

a.     To provide our products and services.

For example, we use personal information to:

·      create/update/evaluate your inquiries;

·      process your payments;

·      provide our services to you;

·      generate and send you receipts;

·      manage the Site;

·      communicate with you;

·      perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems;

·      to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends; and

·      to provide support to you (as a customer, prospective customer, or in any other capacity), which may include investigating and responding to inquiries and complaints.

b.    Marketing

Melty Cone Video may use personal data to market our services to our users. This includes sending users communications about our services and information about video marketing. We may do so through various methods, including email and social media.

c.     Independent Contractors and/or Vendors

Melty Cone Video may use personal data it collects directly from individuals or from other sources such as social media, or receives from others, to evaluate independent contractors and/or vendors.

d.    Legal

We may use personal information to investigate or address claims or disputes relating to access to or use of our services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, including requirements that may apply to Melty Cone Video in its capacity as service provider or contractor for another entity, or pursuant to legal process or governmental request, including from law enforcement.

We may also aggregate, anonymize, or otherwise use your personal information without identifying you for any purpose permitted by applicable law.

III.          When we share your information:

We may disclose your personal information, to be used only for legitimate purposes in keeping with this Privacy Policy, to: 

·      vendors, service providers, business partners and independent contractors;

·      payment processors and facilitators;

·      cloud storage providers;

·      marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness;

·      Google Analytics or a similar service to help us analyze how users use the Site;

·      consultants, lawyers, accountants, and other professional service providers and

·      other third parties with your consent.

Melty Cone Video may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Melty Cone Video may also share or transfer your personal information with or to others in connection with, or during negotiations and/or consummation of, any merger, sale of Melty Cone Video’s assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another entity.

IV.          Protecting your Personal Information

We have implemented and maintain commercially reasonable technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information. Please note, however, that no security measures are perfect or impenetrable. We therefore cannot guaranty and do not warrant the absolute security of your personal information. We retain your personal information for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights. If you reside outside the United States, please note the personal information we collect about you may not be subject to the same level of protection of personal information as it would be in the jurisdiction in which you reside. You may contact us using the contact information provided below to learn more about the safeguards that apply to your personal information and to request a copy of such safeguards.

V.            Additional Information

a.     Opt-out from Communications

As explained above, we may use your e-mail address or other personal information to send you promotional materials. You can opt-out of receiving promotional communications by following links provided in the messages or by contacting us directly at inquiries@meltycone.com. Although your request to stop receiving information will be reflected promptly in our database, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics or statistics about our users. To make a request related to your personal information or otherwise exercise your rights, you may contact us using the contact information provided below. In order to fulfill your request, we may require additional information from you. You may decline to share certain information with us, in which case we may not be able to provide you with our services.

b.     Data Retention

We retain information as long as it is reasonably necessary to provide our services, and for other purposes including to comply with the law, prevent fraud, defend against legal claims, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, or enforce our Terms or other agreements.

c.     Children

We do not knowingly collect or maintain information directly from persons under 13 years of age (“children”), and no part of the Site is directed to children. If you are under 13 years of age, then please do not use or access the Site at any time or in any manner. If we learn that information has been collected through the Site from children and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us using the contact information below to request that we delete the information from our systems.

d.     Visitors from Outside the United States

Melty Cone Video operates in the United States, and any personal information collected pursuant to this Privacy Policy may be accessed from and/or stored by Melty Cone Video, or those acting on our behalf, in the United States. If you access the Site from outside the United States, you acknowledge that your personal information may be transferred to or accessed from the United States, and consent to such transfer or access.

e.     Requests and Inquiries

To submit a request relating to your personal information, or other inquiries regarding the information in this Privacy Policy, please contact us by e-mail at inquiries@meltycone.com.

f.      Updates to this Privacy Policy

We may update or make other changes to this Privacy Policy from time to time, without notice. We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on the Site or by sending you an email. We recommend revisiting this page periodically to make sure that you have the most recent information regarding our collection and use of your personal information. To the extent permitted under applicable law, we will understand your use of the Site after an update to this Privacy Policy to reflect your consent to the practices described in this Privacy Policy. For the avoidance of doubt, disputes arising as considered in this document will be resolved in accordance with the Privacy Policy in effect at the time the dispute arose.

g.     Contact

Please contact us with any questions, comments or concerns about this Privacy Policy or our use of your personal information by e-mail at inquiries@meltycone.com or by mail at 35 Prospect Park SW, Brooklyn, NY 11215.

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